Paragon Software Group
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Complimentary Support
Silver Support
Gold Support
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Per Incident Support
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Paragon Software Group achieves Microsoft Gold Certified Partner status

Paragon Support Services

We would like to thank you for using Paragon Software Group products and services! Technical support is a vital part of the total Paragon Software Group customer experience. We want you to get the most from our products long after the initial sale and installation. We are dedicated to ensure that every issue is resolved to your satisfaction.

Paragon offers a suite of effective, top-quality support packages to meet your specific needs. Paragon Services comparison is also available.

Gold Support

COMPLIMENTARY SUPPORT

Complimentary support offers you installation assistance and free support for 30 (personal editions) or 60 (professional and server editions) days...

SILVER SUPPORT

Fast response time via the Paragon website. Silver support package ensures that your products run reliable. It includes technical resources, additional tools and problem solution up to one year for one price...

GOLD SUPPORT

Direct telephone/web access to our support engineers and quick first reaction time. Gold support offers individual approach to each customer, technical resources and additional tools...

PLATINUM SUPPORT

The highest level of support offered by Paragon Platinum Support intended for those customers running complex business critical operations seeking around the clock access to Paragon support personnel...

PER INCIDENT SUPPORT

Purchase individual support requests via the Paragon web site. Per Incident support is designed to meet the ad-hoc and occasional support needs...

DOWNLOADS

Services Overview - comparison of services available

Paragon Support Policy - consistent guideline