Platinum Support
 Paragon Platinum Support is the ultimate Technical Support service level. It is designed for the needs of the large-Platinum customers, specialists maintaining large systems or OEMs and all Platinum oriented developers, by including the ability to work with the support engineers and fostering direct relationships between our customer's experts and Paragon's Support Engineers.
Effective Approach
This approach allows Paragon to streamline processes, resolve issues more effectively, and increase the efficiency of the customer's corporate enterprise.
Highest Priority Level
The more serious the business impact, the higher the assigned priority. Accurately prioritizing our customer technical issue is critical to our mutual success. Flexible and comprehensive, this high-level service provides technical expertise that large enterprises need to maximize business value and minimize total cost.
Support Account Management
Paragon assigns up to 4 engineers knowledgeable and responsible for product customer specialists are working with to provide support, and assistance in the form of advice and counsel via telephone and e-mail 24 hours a day, 7 days a week.
Paragon engineers will meet any/all your requirements providing on stand-by respond to any technical issues on that date. Our objective is to find a configuration change, code change or workaround that will provide you with a satisfactory solution and meet your business requirements.
Action plan
In the case where it is technically impossible to meet these targets, we will work with you to escalate the issue and establish an action plan. As necessary, the Support Supervisor will create a task team consisting of resources from Support, Development and Product Management and formulate an action plan to address the issue. You will receive periodic updates on the progress until the issue is resolved.
For more information on Paragon Platinum Support please, contact us.
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